Job Description:

The Cinema/Theatre Manager is responsible for overseeing all operations of the cinema to ensure a seamless and enjoyable experience for customers, while maximizing profitability. This role involves managing staff, maintaining facility and cleaning standards, implementing marketing initiatives, and ensuring compliance with company policies and procedures.

Operational Management

• Oversee daily Cinema operations, including ticket sales, concessions, and maintenance.
• Monitor and maintain the quality of movie presentations, ensuring all equipment functions properly.
• Manage inventory for concessions, supplies, and other operational needs, including placing orders and tracking stock levels.
• Ensure compliance with health, safety, and cleanliness standards throughout the facility.
• Work with movie buyer and then prepare the movie schedule each week.
• Oversee hard drives containing movie content coming in and out of Cinema. Set up movies, advertisements and trailers for regularly scheduled movies and for special events.
• Order movie posters, change movie posters in theater and outside display.
• Change phone message with show times as needed.

Team Leadership

• Recruit, hire, train, and manage Cinema staff, including supervisors, box office attendants, concession staff, and ushers.
• Schedule staff to meet business needs and optimize labor costs. Ensure staff are entering time on a daily basis.
• Foster a positive work environment by motivating the team and providing ongoing coaching and performance feedback.

Customer Experience

• Deliver exceptional service by addressing customer concerns, complaints, and inquiries in a timely and professional manner.
• Implement strategies to enhance the overall guest experience, from ticket purchasing to concessions and movie enjoyment.
• Monitor customer feedback and use it to make improvements.

Financial Management

• Manage budgets, track expenses, and monitor revenue streams to ensure profitability.
• Perform cash handling duties, reconcile daily financial reports, and deposit funds securely.
• Identify opportunities for cost control and revenue generation.
• Prepare and submit monthly petty cash report in a timely manner.
• Reconcile and submit Pcard purchases in a timely manner.
• Forward bills received to Executive Assistant to the Vice President for Finance and Administration to ensure timely payment.

Marketing and Community Engagement

• Implement promotional campaigns to drive ticket sales and concessions revenue.
• Partner with local organizations to host special events and community outreach programs.
• Maintain the theater's social media presence to engage with the local audience.

Requirements:

Education and Experience

• High school diploma or equivalent required; a bachelor's degree in business management or a related field is a plus.
• 2+ years of management experience, preferably in retail, hospitality, or entertainment.

Skills and Abilities

• Strong leadership and team-building skills.
• Excellent problem-solving and decision-making abilities.
• Exceptional customer service and communication skills.
• Proficiency in point-of-sale systems and basic computer software (e.g., MS Office Suite).
• Ability to manage multiple priorities in a fast-paced environment.

Physical Requirements

• Ability to stand, walk, and move around the Cinema for extended periods.
• Comfortable lifting up to 50 pounds as needed for inventory management.
• Flexible availability, including evenings, weekends, and holidays.

Additional Information:
What We Offer

• Competitive salary.
• Health, dental, and vision insurance options.
• Paid time off and employee discounts.
• Opportunities to enhance the Pella community.

Join us and be a part of an exciting and dynamic entertainment industry, where you'll play a key role in creating memorable experiences for our guests!