Pella Area Jobs

Teller Operations

Posted: 06/17/2022

POSITION: Teller Operations

SUMMARY: Responsible for providing a high level of customer service and effectively leading tellers in the department by example. Create and maintain a positive work environment in the teller area focused on customer engagement and customer satisfaction. Exhibit good leadership skills and the ability to motivate others is essential. Coordinate and monitor all aspects of teller operations, new teller training, and teller scheduling, ensuring the daily activities of the tellers are performed in a timely, accurate and courteous manner. Well versed in operational procedures and bank products to enable effective promotion of financial solutions for customers.

PRINCPAL DUTIES AND RESPONSIBILITIES:
• Primary duty and objective is to increase customer satisfaction.
• Fulfill daily teller responsibilities accurately with minimal offages and/or required corrections.
• Leads the training efforts for new teller hires and required periodic teller training for all locations.
• Coordinate scheduling of teller and receptionist staff at Pella and Knoxville locations to ensure adequate coverage.
• Effectively balances vault responsibilities and teller line responsibilities to provide a high level of customer service and maintain teller line productivity.
• Assists tellers in solving customer issues, serving as an operational reference.
• Forecast, order and maintain vault cash for the Pella and Knoxville locations.
• Assists with planning and leading of periodic teller meetings and presentation of required teller training materials.
• Proactively identify and recommend appropriate bank products and services; referring customers to appropriate staff for new services if required.
• Accurate completion of required Bank Secrecy Act documentation applicable to teller transactions.
• Actively explore process improvement and efficiency opportunities within the teller area and bring outcomes to Senior Vice President Retail Banking.
• Implement security procedures as well as other departmental policies and procedures.
• Investigate teller offages and assist in identifying root cause and determine if additional teller training is needed.

SKILLS/QUALIFICATIONS:
• Ability to work with patience and courtesy in customer relations
• Ability to communicate effectively, both verbally and in writing
• Excellent mathematical skills
• Ability to think quickly and logically to ensure expedient response to customer inquiries
• In-depth knowledge of the bank's products, processes, and policies
• Effective organizational and time management skills; ability to multi-task and work with frequent interruptions with minimal supervision while performing duties.

EDUCATION AND EXPERIENCE:
• Post-secondary degree preferred
• Previous banking or customer service experience preferred 
• Previous supervisory experience preferred but not required

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. Vision abilities required by this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General office environment. The working environment is generally favorable with standard office equipment available. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Marion County Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

TO APPLY:
Qualified candidates can send or email a cover letter and resume to:
Lisa Walters
Marion County Bank
800 Main Street, Pella, IA 50219
lwalters@marioncountybank.com
No phone calls please.