Pella Area Jobs

Customer Service Representative

Posted: 06/17/2022

POSITION: Customer Service Representative

SUMMARY: The Customer Service Representative is responsible for providing a high level of customer service while processing all new account transactions; opening, maintaining and closing of all account types while ensuring compliance with applicable bank regulations; assisting customers in their selection of various accounts and financial services; cross-selling the Bank's products and services. This position will be located in the Pella branch.

• Responsible for processing new account transactions including opening and closing of consumer and business checking and savings accounts while ensuring compliance with applicable bank regulations.
• Assists customers with the purchase and cashing of certificate of deposit products.
• Provides a variety of customer service products including recurring transfers, stop payments, incoming and outgoing wire transfers, check orders and ATM and Debit card orders.
• Assists customers with on-line banking activities relating to internet banking set-up, BillPay and Mobile Banking. Also troubleshoots customer issues relating to these products.
• Sets up IRA accounts and HSA accounts and assists with contributions and distributions.
• Performs safe deposit duties by issuing new boxes and entering required information on computer system.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Performs CIF maintenance on various customer accounts.
• Promotes the MCB credit card and assists customers with the application process.
• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services if required.

• Ability to work with patience and courtesy in customer relations
• Ability to communicate effectively, both verbally and in writing
• Mathematical skills
• Ability to think quickly and logically to ensure expedient response to customer inquiries
• In-depth knowledge of the bank's products, processes, and policies
• Effective organizational and time management skills; ability to multi-task and work with frequent interruptions with minimal supervision while performing duties.

• High school diploma or GED required
• Post-secondary degree in related field highly preferred
• Previous banking or customer service experience preferred

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel. Vision abilities required by this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. General office environment. The working environment is generally favorable with standard office equipment available. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. The noise level in the work environment is usually moderate.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Marion County Bank provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.

Qualified candidates can send or email a cover letter and resume to:
Lisa Walters
Marion County Bank
800 Main Street, Pella, IA 50219
No phone calls please.