Care Coordinator Liaison/Floater
Kinetic Edge Physical Therapy is a unique place with exceptional therapy professionals. Our company has been in operation for 25 years, is renowned for excellent customer service, and is steadily growing. We have added more than 30 new team members (over 40% growth) since COVID began. Our combination of insurance-covered care and cash-based programs has created stability and strength, and our commitment to transforming lives and restoring hope is the fuel that drives us!
We currently have a GREAT OPPORTUNITY for a CARE COORDINATOR LIAISON / FLOATER I to join our team of 8 thriving clinics across Iowa. This position is a full-time salaried position with a comprehensive benefit package included! At Kinetic Edge our Care Coordinators are privileged with greeting clients, guiding them through the intake process and partnering with the therapy team throughout the client’s journey to improved movement. As Care Coordinator Liaison you will be tasked with leading this team of experts in their field. As Floater I, you get to have the hands-on experience to positively impact our client’s experience while covering at various locations!
Serving as the Care Coordinator Liaison and Floater, primary responsibilities include, but are not limited to:
• Receiving requests for PTO from Care Coordinators and communicating with managers about coverage.
• Organizing and coordinating coverage in the clinics (physically or virtually.)
• Communicating workflow process inefficiencies or concerns between the Care Coordinators and back-office teams, including the Medical Office Liaison for our EMR system.
• Implementing and assisting in the training of new front desk processes and procedures including technology and office equipment.
• Assist in the hiring and onboarding/training of Care Coordinators as well as providing input from 1 on 1 meetings for the 30-day, 90-day and annual reviews when asked.
• Supporting overflow of front desk work.
This position, like Kinetic Edge, is unique and will require someone with leadership ability, adaptability, and positive outlook in challenging situations.
Other required skills and experience:
• Extensive knowledge of administrative duties
• Team lead or supervisor experience
• Background or education in healthcare administration
• Medical office, health insurance, scheduling and client/customer service experience
• Strong written and verbal communication skills
• Strong problem-solving skills and ability to deescalate situations
• Strong organization and time management skills
• Mid-level ability to create documents and spreadsheets
• Excellent attendance, reliability and punctuality
Kinetic Edge Physical Therapy is committed to a holistic approach in serving our clients and caring for our employees! Benefits for our valued team members include:
Competitive salary with opportunity to earn bonus pay above base, PTO with a generous accrual rate, matching 401K, Health, Vision and Dental insurance, ST/LT Disability insurance, access to the Employee Assistance Program starting day 1, paid training, paid time/mileage above normal commute, wellness incentives and much more!!
Monday – Friday schedule: *NO WEEKENDS or HOLIDAYS**
Join the Kinetic Edge team and join the movement to build healthy, happy, hope filled communities!
